Text

Software DevelopmentMassachusetts, United States201-500 Employees

Text (www.text.com) helps businesses turn customer conversations into revenue.

We provide an AI customer service platform that combines live chat, help desk, and AI agents to help teams respond faster, understand customer intent, and act on it in real time. Instead of just managing support, businesses can use every interaction to convert, retain, and grow customer relationships.

Most companies still treat customer service as a cost center — something to handle after the sale. Text takes a different approach. Every question, from a product inquiry to a shipping update, carries intent. These moments aren’t just requests for help. They’re opportunities to move a customer closer to a decision.

Text makes those opportunities visible and actionable. Teams can spot buying signals, respond with context, and turn everyday conversations into measurable outcomes — from higher conversion rates to stronger loyalty and lifetime value.

That’s what Text is built for. Text turns customer conversations into sales opportunities and revenue. Our other products like: LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget extend how businesses capture, manage, and scale those conversations across channels.

Customer service isn’t just about resolving issues. It’s where decisions happen. Text helps teams act on that. Visit us at text.com for more!

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