The Active Group Email Format

Outsourcing/OffshoringOregon, United States201-500 Employees

The Active Group operates in outsourcing and offshoring consulting, and the materials describe Active TeleSource as an industry leader in outsourced customer care. Its management team relies on extensive experience in contact center operations and technology to develop customized solutions. The company can handle peak-season overflow calls, primary customer care, and special projects, with the ability to ramp up quickly to handle calls.

Its client base spans gas and electric utility companies, financial services, healthcare services, and municipalities or government agencies. It maintains a workforce in Oregon to support service delivery and offers programs such as Move in/Move Out, High Bill Calls, Early Stage Receivable Management, Payment Plans, Pre-Service Interrupt, and Call Ahead/Courtesy Reminder Calls. The organization is based in Portland, Oregon, and is described as mid-sized.

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