The Active Group

Outsourcing and Offshoring ConsultingOregon, United States201-500 Employees

Founded in 1997 by Goran Samojlovski and Gary Clark, Active TeleSource is an industry leader in outsourced customer care. Our management team uses their significant experience in contact center operations and technology to develop customized solutions that meet our clients’ needs. Our clients value quality, compliance and true customer satisfaction— just like we do. Our Clients Include: »»Gas & Electric Utility Companies »» Financial Services Companies »»Healthcare Services Companies »»Municipalities and Government Agencies We’ve built a workforce of dedicated agents in the beautiful state of Oregon. They’re prepared to meet new challenges and enable growth opportunities for your company. Our Services and Solutions Active TeleSource can manage your peak season overflow calls, your primary customer care, and your special projects. Within weeks, our team can be trained to take calls from the queue in a knowledgeable, professional and seamless manner. To your customers, we’re always you. Our Premier Customer Care Programs: »»Move in/Move Out »»High Bill Calls »» Early Stage Receivable Management »» Payment Plans »» Pre-Service Interrupt »» Call Ahead/Courtesy Reminder Calls

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