Niche Market Focus The Active Group specializes in outsourced customer care for utility, financial, healthcare, and government sectors, presenting opportunities to expand services within these industries that highly value compliance and customer satisfaction.

Growth Potential With a current revenue between zero and one million dollars and a dedicated workforce in Oregon, there is strong potential for scaling operations, especially by leveraging location-based advantages and customizable contact center solutions.

Tech-Enabled Solutions Utilizing a diverse tech stack including cloud, analytics, and CRM tools, The Active Group is positioned as a technologically agile partner, offering opportunities to integrate emerging technologies like AI and automation to enhance efficiency.

Client Diversification Serving clients from utilities to government agencies, there is scope to deepen existing relationships or diversify into additional sectors that require reliable and compliance-driven customer care services.

Competitive Positioning As a smaller yet experienced player in a competitive outsourcing market, The Active Group can position itself as a flexible and personalized alternative to larger firms, appealing to clients seeking tailored solutions and high-touch service.