The BlackIron Group

Information ServicesConnecticut, United States11-50 Employees

The BlackIron Group is a boutique management consulting firm focused on the Retail and CRM sectors, offering strategy, technology, and process solutions designed to improve revenue, reduce costs, and raise overall performance. Based in Norwalk, Connecticut, the company positions itself to deliver design and implementation services that blend business needs with technology capabilities, including training, implementation, and technical support for salesforce.com. Its target market comprises retailers and related stakeholders seeking integrated customer relationship management and multi-channel marketing, with emphasis on aligning CRM initiatives with broader organizational systems and processes. The firm emphasizes flexible engagement models that adjust to project scope, budget, and timelines, and it has established capabilities for integrating Salesforce data with client operations, as evidenced by a recent collaboration that aligns sales data with Salesforce. The BlackIron Group operates in the information services industry and serves organizations through a relatively small, specialized team.

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