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The Daniel Group-Measure, Manage, and Improve CX Email Format
Research ServicesNorth Carolina, United States51-200 Employees
The Daniel Group is a Charlotte-based research services firm that helps business-to-business organizations measure, manage, and improve customer experience. It emphasizes structured customer feedback programs to identify performance gaps and drive improvements aligned with data, culture, and operational realities. The company's client base includes major players in industrial equipment, with its feedback program deployed at over 75% of Caterpillar dealers in North America and collaborations with Navistar, AGCO, Equipment Depot, and WieseUSA. Positioned in the customer experience segment of the research services industry, it focuses on providing measurement and management tools for B2B CX initiatives. A notable 2025 development was the launch of a free CX Training Consultation designed to help identify problems and craft practical training plans.
1-888-653-2347 
support@leadiq.com 
