Thread Employee Directory
Software DevelopmentNew York, United States51-200 Employees
Thread develops an AI-powered workspace for managed service providers, combining chat, inboxing, automations, and AI to support a service desk. The platform targets MSPs seeking to modernize their service delivery, enabling them to handle more requests with faster, more consistent resolutions and reducing the impact of fragmented processes and complex tech stacks. In the software development landscape, Thread is positioned as a way for MSPs to become strategic partners by simplifying operations and improving efficiency across service delivery. The company is based in New York, New York, and operates as a mid-sized firm. In January 2026, Thread announced the general availability of a voice-based AI capability intended to modernize phone-based support. The company also participated in industry events during that period, including the Thready Awards.