Growth verticals Tower Insurance operates across Aotearoa and five Pacific countries with a large employee base and a revenue range of 1B-10B, indicating expanded cross-border opportunities for customized insurance solutions, regional partner ecosystems, and scalable technology platforms.

Tech-forward Existing tech stack includes Oracle ERP, Dynamics 365 Marketing, Sitecore, and AI-enabled contact center investments, suggesting opportunities to upsell modern data integration, customer experience modernization, and cloud-based analytics for underwriting, claims, and personalized marketing.

Leadership shifts Recent C-suite changes, including a new CFO and a Chief Claims Officer appointment, point to a transformation phase with potential for consulting, risk management improvements, financial planning enhancements, and process optimization engagements.

Customer experience Investments in an AI-enabled contact center and expanded Suva service hub demonstrate a focus on service delivery improvements and regional customer support, presenting cross-sell opportunities for adjacent lines like home, car, and business protection with enhanced digital channels.

Innovation recognition Canstar Innovation and Excellence Award recognition signals a market-leading position and credibility, making Tower an attractive partner for technology, analytics, and insurance innovation initiatives with potential for joint ventures or co-developed solutions.