Upbe Employee Directory
IT Services and IT ConsultingAndalusia, Spain2-10 Employees
Upbe is a Malaga-based IT services and consulting company focused on analyzing and improving customer interactions through phone and video communications. Its core offering aims to automate quality analysis and sales process optimization for call centers, particularly serving educational, banking, insurance, telco, and utilities sectors, with the goal of reducing operating costs and boosting team productivity. The business operates within Predictiva.io, a research-led AI firm that develops the technology behind Upbe's speech analytics, positioning the company at the intersection of customer engagement optimization and data-driven decision support. Founded in 2016 and rooted in Malaga, Upbe leverages advanced analytics to help B2B clients manage the sales cycle more effectively, improve meeting closure rates, increase revenue, raise agent conversion, and reduce average handling time in call centers. The company is part of a broader ecosystem that emphasizes transforming qualitative voice data into actionable insights to enhance customer experience and operational efficiency in its target industries.