UserEcho

IT Services and IT ConsultingIllinois, United States2-10 Employees

UserEcho operates in the IT services and IT consulting space, offering customer engagement solutions designed to help organizations communicate with customers and resolve their needs. The platform provides tools for gathering targeted feedback, maintaining a knowledge base for reusable support practices, and handling internal-only ticket collaboration, all while enabling live chat to engage customers in real time. Its offerings are aimed at various industries across North America, Europe, and Asia, supporting teams to listen to feedback and interact more effectively with customers.
Based in Arlington Heights, Illinois, UserEcho highlights services that assist support teams and customer-facing staff in organizing and responding to inquiries, with features that support faster issue resolution and knowledge sharing. The company positions itself within IT services and consulting, serving small teams to larger organizations, and has been recognized in industry mentions for performance in recent years, including a high-profile listing in a summer 2020 grid report. A notable product development in its history includes the introduction of a development and production version of its support portal announced in 2019.

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