Verint Monet Employee Directory
Software DevelopmentCalifornia, United States51-200 Employees
Verint Monet is a mid-sized software development company based in Los Angeles, California. It offers a cloud-based workforce engagement platform that integrates workforce management, quality monitoring, performance management, and analytics. Implementation is described as doable within about 30 to 60 days, thanks to its cloud-native design. The platform includes a workforce management component for contact centers that improves forecast accuracy, scheduling, and agent adherence, and it also provides a Salesforce-focused WFM module for omnichannel workload forecasting and case staffing. Quality monitoring supports evaluating customer interactions, identifying coaching opportunities, and addressing regulatory requirements. Performance management tracks and analyzes performance across agents, groups, and centers, while analytics derived from speech and desktop data offer insights to improve customer service and productivity.