WOW24-7
Outsourcing and Offshoring ConsultingWyoming, United States201-500 Employees
WOW24-7 is a top-ranked, multilingual, 24/7/365 boutique BPO driven by a human-led, tech-enabled, and data-focused approach with a customer-obsessed mindset. Headquartered in Afton, Wyoming, and supported by service delivery centers across Western Europe, Eastern Europe, and Latin America, WOW24-7 specializes in providing tailored, effective solutions for medium-sized businesses. The company focuses on customer care for e-commerce, apparel and fashion, nutrition, and travel industries worldwide. WOW24-7 prides itself on delivering an unparalleled competitive advantage to each client and has established partnerships with leading analytics software and generative AI tools. WOW24-7 also created an important CX community called the Contact Center Perspectives podcast, which has 10,000+ members, including Chief Customer Officers, VPs of Customer Experience, Heads of Customer Operations, COOs, and CEOs worldwide. You may find the CCP podcast on the WOW24-7 website, YouTube, LinkedIn, Spotify, and Apple Podcasts. Every company is unique. Wow24-7 strongly believes that a customer-oriented approach is a key to productive cooperation. Thus, our outsourcing teams offer a wide range of services tailored to the business needs of the particular client. Here is what we provide: ● Contact Center / Customer Support services ● Contact Center Management ● Contact Center Quality Assurance ● Contact Center Recruitment ● Level 1 Technical Support ● Level 2 Technical Support ● Customer acquisition, qualification & onboarding ● Data Enrichment ● Data entry ● Outbound calls ● Feedback calls/emails ● Presales/upsells/postsales tasks