Xceltrait Inc.

IT Services and IT ConsultingTexas, United States11-50 Employees

Xceltrait Inc. (A Coforge Company) is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform-based product development and Staff Augmentation solutions to a diverse client base. 

We provide expertise, leadership, and knowledge in the following areas:

IT Service Management
We deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including:
        Incident, Problem, Change Management
        Knowledge Base
        Service Catalog
        CMDB
        Self Service Portals

Customer Service Management
We provide ServiceNow based Customer Service Management (CSM) solutions including configuration of:
      Customer and Consumer Service Portals
      ServiceNow Communities
      Managing brand risk on Social Media Channels (Xceltrait's custom solution)  

Remote Development and Administration Support
Xceltrait, through multiple combinations of offsite and / or offshore resources can assist with remediation / development and administration of your ServiceNow instance

Staff Augmentation
We offers expert IT staff augmentation services across a variety of IT skillsets
 
XcelSocial 1.1, our Now platform based app is certified and available on the ServiceNow app store! XcelSocial is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platform.

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