Zendesk AI agents (Ultimate)
IT Services and IT ConsultingBerlin, Germany201-500 Employees
Ultimate is a mid-sized IT services and consulting company that provides an AI-powered platform for customer support automation. The platform automates customer support tasks and assists agents to streamline service delivery and improve customer experience. In March 2024, Zendesk completed its acquisition of Ultimate, integrating the company into its AI-enabled CX offerings. The company is based in Berlin, Germany, and operates in the IT services and IT consulting sector. It maintains integrations with Salesforce and other engagement platforms to extend its automation capabilities. It has pursued partnerships with other technology providers to broaden its customer-service automation reach, including collaborations with PolyAI and Babelforce.