Strong Industry Recognition ResultsCX has consistently been recognized as a Major Contender in the Everest Group's Customer Experience Management PEAK Matrix for five consecutive years, highlighting its credibility and leadership in delivering CX solutions to top-tier Fortune 100 and FTSE 250 companies. This strong industry acknowledgment positions the company as a trusted partner for global brands seeking proven CX services.
Recent Acquisitions The company's strategic acquisition of DialAmerica and Aucera demonstrates its commitment to expanding service capabilities and entering new markets such as healthcare, financial, and utilities sectors. These expansions suggest opportunities for sales teams to target clients within these industries who may benefit from integrated CX solutions.
Award-winning Innovation ResultsCX's recent accolades, including the Gold Brandon Hall Award for implementing ERIN and recognition at the Stevie Awards for leadership and workplace culture, showcase its focus on technological innovation and employee engagement. These strengths are attractive for clients looking for cutting-edge CX technology and reputable service providers.
Global Customer Base With over 75 global brands served, including Fortune 100 companies, ResultsCX has a broad and diverse client portfolio across multiple industries. This extensive reach indicates potential opportunities for upselling or cross-selling within existing accounts, as well as entering new verticals.
Emerging Technology Stack Utilizing a variety of technological tools such as TrackJS, NitroPack, PostgreSQL, and .NET, ResultsCX emphasizes its investment in modern CX infrastructure. Prospects seeking technology-driven CX solutions may find value in exploring customized, innovative service offerings aligned with the company's tech expertise.