Market Leadership 24-7 Intouch has been recognized as a leader in customer experience management by Frost Radar and Everest Group, indicating a strong market position and credibility that can be leveraged to attract enterprise clients seeking top-tier outsourcing solutions.

Recent Expansion The company has recently expanded its workforce by over 600 employees and opened new offices in Mesa, Arizona, demonstrating growth capacity and potential for onboarding large-scale projects from clients prioritizing scalable customer support infrastructure.

Strategic Acquisitions The acquisition of AI-driven content moderation company WebPurify enhances IntouchCX’s technological capabilities, making it an appealing partner for organizations looking to integrate advanced AI and human-supported services in customer engagement and content management.

Industry Recognition Consistently receiving awards for customer service leadership and company culture alongside being named a top employer, indicates a resilient and employee-focused organization, which can translate into high-quality service delivery to prospective clients.

Technological Edge Utilizing a diverse tech stack including Looker, Calabrio, AngularJS, and AI solutions positions IntouchCX as a technologically advanced partner capable of supporting complex, data-driven customer experience solutions, offering a strategic advantage for clients seeking innovation-driven outsourcing.