SMB IT Focus Target market includes businesses with 10-100 computers; position as the outsourced IT department to handle networks, servers, endpoints, firewalls, spam and antivirus, reducing downtime and IT management burden.

Security Services Current tech stack includes firewall, spam filtering and antivirus protection; opportunity to expand into comprehensive cybersecurity offerings such as endpoint detection and response, phishing simulations, patch management, and data backup and disaster recovery.

24x7 Monitoring Operating model offers around-the-clock monitoring and support; frame as uptime assurance with proactive problem detection, rapid response, and predictable service levels to minimize business disruption.

Cloud and Hyper-V Experience with Hyper-V and Windows/macOS creates room to push cloud or hybrid strategies, including virtualization management, migration support, and disaster recovery backups for virtual environments.

Local Growth & Partners Local presence in Portland with a small team enables faster response and personalized service; leverage ConnectWise for transparent service delivery and pursue regional partnerships and referrals to grow SMB footprint.