5th Talent International, LLC

Business Consulting and ServicesColorado, United States0-1 Employees

5th Talent International, LLC operates in the business consulting and services sector, focusing on contact center management. The company promotes a management development program designed to reduce agent turnover and improve customer satisfaction by addressing how workforce management influences agent and customer behavior, without requiring changes to metrics, processes, or technology. Based in Aurora, Colorado, the firm highlights a crisis in contact center management and positions its program as a low-cost, rapid-entry approach that can yield tangible improvements in performance.
The offering targets both internal and outsourced contact centers across diverse operating models and industries, including care, tech support, sales, and retention programs. Clients are invited to pilot the program with a small group of agents and management, with a short training duration and measurable results intended to support broader adoption. A recent emphasis is placed on the meaningful work philosophy and a structured development process that includes surveys and focused training for managers and agents.

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