What is ACD Direct - Contact Center Solutions's NAICS code?

ACD Direct - Contact Center Solutions's NAICS code is 517 (Telecommunications).

Insights

SDVOSB Advantage Leverage ACD Direct's status as a Service-Disabled Veteran-Owned Small Business to target government and veteran-focused nonprofit contracts seeking compliant, US-based contact centers with at-home agent capability and 24/7 support.

Tech-Driven Scaling Opportunity to upsell premium CCaS capabilities, 100% call monitoring with AI analytics, and custom on-demand reporting to optimize donor and customer interactions for large-scale campaigns and year-round fundraising.

Domestic Excellence Highlight nationwide, non-offshore agent footprint and flexible short shifts to reduce ramp times; pitch as a cost-efficient solution for clients needing rapid onboarding and consistent quality across regions.

Omnichannel Readiness Position as a single-vendor solution for multi-channel engagement (text, phone, email, chat, social) to consolidate donor outreach, complaint handling, and fundraising campaigns with unified analytics.

Healthcare and Nonprofit Fit Target nonprofits and mission-driven organizations that require compliant, high-quality donor and customer support; emphasize proven veteran-owned reliability and scalable staffing to handle donor volumes and peak periods.

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ACD Direct - Contact Center Solutions Tech Stack

ACD Direct - Contact Center Solutions uses 8 technology products and services including Hotjar, HubSpot Analytics, Linkedin Insight Tag, and more. Explore ACD Direct - Contact Center Solutions's tech stack below.

Hotjar
Analytics
HubSpot Analytics
Analytics
Linkedin Insight Tag
Analytics
WordPress
Content Management System
Shopify
E-commerce
Mailgun
Email
Microsoft 365
Email
OpenAI
Generative Ai

Media & News

ACD Direct - Contact Center Solutions's Email Address Formats

ACD Direct - Contact Center Solutions uses at least 4 email formats:

ACD Direct - Contact Center Solutions Email Formats	Example	Percentage
First.Last@acddirect.com	John.Doe@acddirect.com	88%
FirstL@acddirect.com	JohnD@acddirect.com	6%
Last@acddirect.com	Doe@acddirect.com	4%
LF@acddirect.com	DJ@acddirect.com	2%

Frequently Asked Questions

What is ACD Direct - Contact Center Solutions's official website and social media links?

ACD Direct - Contact Center Solutions's official website is acddirect.com and has social profiles on LinkedIn.

How much revenue does ACD Direct - Contact Center Solutions generate?

As of August 2026, ACD Direct - Contact Center Solutions's annual revenue is estimated to be $100M - $250M.

What is ACD Direct - Contact Center Solutions's SIC code and NAICS code?

ACD Direct - Contact Center Solutions's SIC code is 4812 - Radiotelephone Communications and NAICS code is 517 - Telecommunications.

How many employees does ACD Direct - Contact Center Solutions have currently?

As of August 2026, ACD Direct - Contact Center Solutions has approximately 259 employees across 5 continents, including North America, Asia and Europe. Key team members include Président: M. G., Independent Business Owner: T. S. and Director Of Operations: B. H. Explore ACD Direct - Contact Center Solutions's employee directory with LeadIQ.

What industry does ACD Direct - Contact Center Solutions belong to?

ACD Direct - Contact Center Solutions operates in the Telecommunications industry.

What technology does ACD Direct - Contact Center Solutions use?

ACD Direct - Contact Center Solutions's tech stack includes Hotjar, HubSpot Analytics, Linkedin Insight Tag, WordPress, Shopify, Mailgun, Microsoft 365 and OpenAI.

What is ACD Direct - Contact Center Solutions's email format?

ACD Direct - Contact Center Solutions's email format typically follows the pattern of First.Last@acddirect.com. Find more ACD Direct - Contact Center Solutions email formats with LeadIQ.

When was ACD Direct - Contact Center Solutions founded?

ACD Direct - Contact Center Solutions was founded in 2003.

ACD Direct - Contact Center Solutions

TelecommunicationsUtah, United States201-500 Employees

ACD Direct operates as a veteran-owned, U.S.-based contact center that handles donor and customer interactions for nonprofits and other organizations that outsource all or part of their contact volume. By combining enterprise software with a nationwide, work-from-home agent network, it provides 24/7/365 support across phone, text, email, chat, and digital channels.

Founded in 2003 and located in Centerville, Utah, the company emphasizes that its agents work from home and that calls are not sent offshore. It maintains a rigorous quality program, recording and analyzing all interactions and offering custom reporting and ramping capabilities to fit client needs.