Awarded CX RDI has recently earned four national honors at the 2026 US Customer Experience Awards (two Gold, two Silver) highlighting a strong track record in customer experience excellence, which can be leveraged to win new B2B contracts requiring high CX standards.

Healthcare Expansion Recent leadership hires in health care leadership roles (Chief Clinical Officer) and digital health expertise (CTO from Inicio Health) suggest a deliberate push into healthcare services, presenting cross-sell opportunities in health systems and integrated care platforms.

Comprehensive Solutions RDI offers a broad suite including contact center, IT help desk, market research, and digital strategy with fully customizable outsourcing, enabling cross-sell across multiple client departments and deeper engagement with mid-size to Fortune 500 clients.

Global Footprint With 11 locations across North America and a workforce of over 3,500 problem solvers, RDI can support distributed operations, nearshore/offshore delivery, and scale for large programs, appealing to organizations seeking global sourcing and resilience.

Industry Positioning Strong recognition in customer experience and use of customer insight awards, plus a modern technology stack and ongoing expansion into strategic brands, position RDI as a partner for firms prioritizing CX-led outsourcing and data-driven outcomes.