Global Expansion Afni Philippines has recently expanded its operations by launching a new site in Santa Rosa, Laguna, and opened its first office in Monterrey, Mexico. This indicates a strategic focus on increasing geographical presence and delivering bilingual or localized support services, presenting opportunities for clients seeking regional expansion and diversified customer support centers.

Growing Workforce With an increase of over 1,600 employees in recent months, Afni is rapidly scaling its capacity, which can be leveraged to address increasing demand from companies looking for scalable contact center solutions across multiple regions.

Technological Adoption Afni utilizes a broad tech stack including cloud and analytics tools such as VMware, Google Analytics, and ThousandEyes, demonstrating a commitment to modern, data-driven support services—potentially appealing to clients seeking technologically advanced outsourcing partners.

Financial Stability Generating between $250 million and $500 million in revenue, Afni maintains a strong financial position within the outsourcing industry, enabling investment in infrastructure, technology, and talent to sustain growth and quality service delivery.

Leadership and Recognition Recent leadership promotions highlight a stable management structure focused on strategic growth and operational excellence, making Afni a reliable partner for companies prioritizing experienced and stable service providers.