Customer Loyalty Focus Alexander & Strunk demonstrates high customer retention with an 85% rate, indicating strong client relationships and satisfaction, which can facilitate upselling opportunities and cross-selling of tailored insurance solutions.

Specialized Service Model The company's emphasis on personalized advice over direct sales suggests an opportunity to offer advanced or specialized insurance products that align closely with client needs, fostering long-term partnerships.

Mid-Sized Market Niche With 11-50 employees and revenue between 10 to 25 million dollars, Alexander & Strunk operates in a competitive segment where targeted marketing and tailored service offerings can differentiate them from larger firms.

Growth Potential Given the company's longstanding presence since 1972 and focus on client relationships, expanding digital marketing or technology-driven engagement strategies could attract new clients in similar niche markets.

Technology Adoption While specific technologies are not detailed, leveraging innovative insurtech solutions could enhance service efficiency and client engagement, providing a competitive edge against larger firms with advanced digital platforms.