Answer USA, a division of Finger Lakes Business Services, Inc.
TelecommunicationsNew York, United States11-50 Employees
Answer USA, a division of Finger Lakes Business Services, Inc., operates as a live telephone answering service and call center with more than 50 years of activity in upstate New York. The company provides around-the-clock coverage for clients across the United States under a network of regional brands, including Answer Finger Lakes in Auburn, Answer Syracuse, Answer Watertown, Answer Binghamton, and Answer Bay Area in Tampa. Through a series of acquisitions, it has expanded its footprint with several regional service providers. The organization emphasizes rigorous training, ongoing monitoring, and dispatch capabilities to support client needs, with supervisors on duty at all times. It maintains call recording and archiving, backup power and redundant communications, HIPAA compliance, a no-contract model, and a BBB A+ rating, while also earning ATSI Excellence awards, including Best in the World in 2013 and 2014.
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