Answer USA, a division of Finger Lakes Business Services, Inc.

TelecommunicationsNew York, United States11-50 Employees

AnswerUSA, a division of Finger Lakes Business Services, Inc., is a live telephone answering service and call center offering services for over 50 years in upstate New York (NY).  We conduct business 24/7/365, throughout the United States as:
Answer Finger Lakes (Auburn, NY)
Answer Syracuse (Syracuse, NY)
Answer Watertown (Watertown, NY)
Answer Binghamton (Binghamton, NY)
Answer Bay Area (Tampa, FL)

As a result of acquisitions, we welcomed several companies to the AnswerUSA group, including:

Communications Group (Syracuse, NY)
Elite Communication (Brandon, FL)
Answer Bay Area (Tampa, FL)
Communication Services (Steamboat Springs, CO)
Nunn’s Communication (Rome, NY)
Greeley Answering Service (Greeley, CO)
Executive Support Services (Oswego, NY)
Ithaca Answering Service (Ithaca, NY)
Tri Cities Communication/Answering Services (Binghamton, NY)

We have been recognized with the prestigious ATSI Award for Excellence every year since 2004.  We were honored with BEST IN THE WORLD in 2013 and 2014.  Our teams received the highest rankings across multiple criteria, including calling experience, courtesy, call time, accuracy, and overall service to our clients.

	Our Customer Representatives are skill tested, and undergo extensive training for 3 to 6 months. 
	Continuous call monitoring and training is a part of every operator’s weekly routine.
	We have trained, experienced operators proficient in handling a wide range of dispatch services.
	We believe in rewarding our Call Center teams with Awards for Excellence.
	Supervisors are on duty at all times to answer questions.
	All calls are digitally recorded and archived. 
	Support procedures are in place to ensure calls are delivered.
	Back-up generators, redundant phone lines and internet connections ensure service at all times.
	We are HIPAA compliant, protecting your privacy, as well as your clients’ and patients’.
	We never require a contract and our customers can move between plans at any time.
	We have an A+ ranking with the Better Business Bureau for upstate NY regions.

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