AnswerConnect
TelecommunicationsOregon, United States51-200 Employees
AnswerConnect operates in the telecommunications sector, offering a live answering service powered by human agents to act as the voice of a business. The service uses virtual receptionists who provide around-the-clock professional support, helping companies avoid the costs and overhead of maintaining in-house staff. The company notes that about 80% of callers hang up when they reach voicemail, underscoring the need for a live point of contact on every call. In addition to phone support, AnswerConnect provides live chat and appointment scheduling to maintain consistent customer care across channels. It serves a diverse client base—from startups to multinational organizations—through a distributed, 24/7 model designed to handle overflow and after-hours calls, and in 2024 it launched AI Labs to allow clients to preview beta AI features. Based in Portland, Oregon, the company identifies as a mid-sized provider of virtual support services across industries.