Answer USA, a division of Finger Lakes Business Services, Inc. Employee Directory

TelecommunicationsNew York, United States11-50 Employees

AnswerUSA, a division of Finger Lakes Business Services, Inc., is a live telephone answering service and call center offering services for over 50 years in upstate New York (NY). We conduct business 24/7/365, throughout the United States as:
Answer Finger Lakes (Auburn, NY)
Answer Syracuse (Syracuse, NY)
Answer Watertown (Watertown, NY)
Answer Binghamton (Binghamton, NY)
Answer Bay Area (Tampa, FL)

As a result of acquisitions, we welcomed several companies to the AnswerUSA group, including:

Communications Group (Syracuse, NY)
Elite Communication (Brandon, FL)
Answer Bay Area (Tampa, FL)
Communication Services (Steamboat Springs, CO)
Nunn’s Communication (Rome, NY)
Greeley Answering Service (Greeley, CO)
Executive Support Services (Oswego, NY)
Ithaca Answering Service (Ithaca, NY)
Tri Cities Communication/Answering Services (Binghamton, NY)

We have been recognized with the prestigious ATSI Award for Excellence every year since 2004. We were honored with BEST IN THE WORLD in 2013 and 2014. Our teams received the highest rankings across multiple criteria, including calling experience, courtesy, call time, accuracy, and overall service to our clients.

 Our Customer Representatives are skill tested, and undergo extensive training for 3 to 6 months.
 Continuous call monitoring and training is a part of every operator’s weekly routine.
 We have trained, experienced operators proficient in handling a wide range of dispatch services.
 We believe in rewarding our Call Center teams with Awards for Excellence.
 Supervisors are on duty at all times to answer questions.
 All calls are digitally recorded and archived.
 Support procedures are in place to ensure calls are delivered.
 Back-up generators, redundant phone lines and internet connections ensure service at all times.
 We are HIPAA compliant, protecting your privacy, as well as your clients’ and patients’.
 We never require a contract and our customers can move between plans at any time.
 We have an A+ ranking with the Better Business Bureau for upstate NY regions.

Find Answer USA, a division of Finger Lakes Business Services, Inc. employees' phone numbers or email addresses

Answer USA, a division of Finger Lakes Business Services, Inc. Global Highlights

North America
34

United States Of America
34

Oceania
1

New Zealand
1

Answer USA, a division of Finger Lakes Business Services, Inc.'s Leadership

B. M.
Ceo
Mobile Phone
Email
A. G.
President And Owner
Mobile Phone
Email
J. M.
Owner
Mobile Phone
Email
J. R.
Owner - Operator
Mobile Phone
Email
R. S.
Vice President/Co-Owner
Mobile Phone
Email
J. M.
Owner
Mobile Phone
Email
M. S.
Director Of Talent Management
Mobile Phone
Email
B. P.
Customer Service Manager
Mobile Phone
Email

Answer USA, a division of Finger Lakes Business Services, Inc. Employee Metrics

100%

50%

0%

2026

2025

Support
Business
Accounting
Recruiting
Administrative
Other

Contact profiles from Answer USA, a division of Finger Lakes Business Services, Inc.

Name

Title

Contact Info

Location

Last Update

P. K.
Accounting Coordinator
Mobile Phone
Email
Oct 17, 2024
R. S. C.
Cpa
Mobile Phone
Email
UNITED STATES
Aug 04, 2023
D. B.
Mobile Phone
Email
UNITED STATES
Mar 07, 2023
P. D.
Mobile Phone
Email
Oct 17, 2024

Frequently Asked Questions

What is Answer USA, a division of Finger Lakes Business Services, Inc. known for?

Answer USA, a division of Finger Lakes Business Services, Inc. operates in the Telecommunications industry. The company's main headquarters is located in 42 Westlake Avenue Auburn, New York 13021 United States; you can contact the main corporate office by phone at

+1-815-968-****

. Explore Answer USA, a division of Finger Lakes Business Services, Inc.'s company overview page for more information.

What is Answer USA, a division of Finger Lakes Business Services, Inc.'s most common email format?

Answer USA, a division of Finger Lakes Business Services, Inc. employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more Answer USA, a division of Finger Lakes Business Services, Inc. email formats with LeadIQ.

How many employees does Answer USA, a division of Finger Lakes Business Services, Inc. have currently?

Answer USA, a division of Finger Lakes Business Services, Inc. has approximately 18 employees as of January 2026. These team members are located across 2 continents, including North AmericaOceania.

Who are Answer USA, a division of Finger Lakes Business Services, Inc.'s key employees and leadership?

As of January 2026, Answer USA, a division of Finger Lakes Business Services, Inc.'s key employees include:

Ceo: B. M.
President And Owner: A. G.
Owner: J. M.
Owner - Operator: J. R.
Vice President/Co-Owner: R. S.

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