Apifonica

IT Services and IT ConsultingTallinn, Estonia51-200 Employees

We help businesses smartly automate their communication workflows, so they can save huge amounts of time and money, improve customer experience, and scale without expanding the team. Apifonica provides fully customizable automation solutions for HR, sales, marketing and customer support communications. Services range from basic automation of voice and text notifications to complex integrations featuring AI-powered voicebots, smart reporting, and workflow automation.

Our offer includes:
– AI-based voicebots for automation of communication in HR, ecommerce, sales, marketing and customer support
– mass SMS campaigns for business with support at all stages from message delivery to conversion tracking
– virtual SIP trunk call centers from a single telephony provider enabling calling worldwide at local tariffs and smart calls distribution 
– phone number masking and call tracking to protect customers’ privacy and get better visibility into their experience

Our flagship product are voicebots for all industries, from banking to medical, using our proprietary AI framework for intent recognition ensuring natural conversations and full data control. With experience in 50+ enterprise projects, our conversational designers understand industry-specific needs both linguistically and psychologically. You can choose between a fully supported end-to-end service or an easy-to-use platform to design your own voicebot.
Want to streamline your processes and enhance communication with your customers? Contact us!

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