What departments does Australian Financial Complaints Authority have?

Australian Financial Complaints Authority has employees across 12 departments including Engineering, Operations, Customer Success, Information Technology, Branding.

What is the largest department at Australian Financial Complaints Authority?

The largest department at Australian Financial Complaints Authority is Operations with 4 employees.

How has Australian Financial Complaints Authority's team size changed over time?

Australian Financial Complaints Authority's team has grown from approximately 730 to 1.1K employees based on available data.

Australian Financial Complaints Authority Employee Directory

Financial ServicesVictoria, Australia1001-5000 Employees

The Australian Financial Complaints Authority (AFCA) is Australia’s sole ombudsman for the financial services sector. It serves consumers and small businesses seeking redress across banking, credit, insurance, superannuation, investments and advice. AFCA provides fair, independent, and timely dispute resolution, with services offered free to complainants. Established in 2018, AFCA consolidated functions previously handled by the Financial Ombudsman Service, the Credit Investments Ombudsman, and the Superannuation Complaints Tribunal. Based in Melbourne, Victoria, AFCA maintains a sizeable workforce across Victoria and New South Wales with expertise in dispute resolution and financial services. The organization emphasizes fairness, transparency, accountability, and a proactive, customer-focused approach while aiming to raise standards and meet diverse community needs.

Australian Financial Complaints Authority Global Highlights

Oceania
1.1K

Australia
1.1K
New Zealand
1

Europe
5

United Kingdom Of Great Britain And Northern Ireland
4
Ireland
1

Asia
3

Philippines
2
India
1

North America
2

United States Of America
2

Australian Financial Complaints Authority's Leadership

D. L.
Chief Executive Officer And Chief Ombudsman
Mobile Phone
Email
S. D.
Chief Technology Officer
Mobile Phone
Email
D. J.
Chief Customer Officer
Mobile Phone
Email
P. W.
Chief Information Officer
Mobile Phone
Email
S. R.
Chief Adviser And Head Of Government Relations
Mobile Phone
Email
M. L.
Head Of Recruitment And Employer Brand
Mobile Phone
Email
D. G.
Head Of Data, Analytics & Ai
Mobile Phone
Email
B. R.
Head Of People Partnering & Operations (secondment)
Mobile Phone
Email

Australian Financial Complaints Authority Employee Metrics

100%

50%

0%

2026

2025

Analytics
Banking
Support
Consultant
Operations
Other
Human Resources
Legal
Customer Success
Finance
Information Technology
Community & Social Services

Contact profiles from Australian Financial Complaints Authority

Name

Title

Contact

Location

Last Update

K. H.
Head Of Service Delivery - Banking
Mobile Phone
Email
Australia, New South Wales
Sep 14, 2026
A. H.
Head Of Customer Experience And Membership Services
Mobile Phone
Email
Australia, New South Wales
Sep 07, 2026
S. R.
Chief Adviser And Head Of Government Relations
Mobile Phone
Email
Australia, Victoria
Sep 10, 2026
S. S.
Head Of Culture And Capability
Mobile Phone
Email
Australia, Victoria
Jun 30, 2026
K. S.
Head Of Customer Service
Mobile Phone
Email
Australia, New South Wales
Jun 27, 2026
R. B. J.
Head Of Finance
Mobile Phone
Email
Australia, Victoria
Sep 14, 2026
T. G.
Head Of Service Delivery
Mobile Phone
Email
Sep 01, 2026
J. H.
Director
Mobile Phone
Email
Australia, New South Wales
Sep 04, 2026
G. D.
Non Executive Director
Mobile Phone
Email
Australia, New South Wales
Aug 31, 2026
B. W.
Project Director
Mobile Phone
Email
Australia, Victoria
Jun 08, 2026

Frequently Asked Questions

What is Australian Financial Complaints Authority known for?

Australian Financial Complaints Authority was founded in 2018 and operates in the Financial Services industry. Explore Australian Financial Complaints Authority's company overview page for more information.

What is Australian Financial Complaints Authority's most common email format?

Australian Financial Complaints Authority employees' email format typically follows the pattern of FLast@afca.org.au. Trying to find reliable and up-to-date employee contact data? Find more Australian Financial Complaints Authority email formats with LeadIQ.

How many employees does Australian Financial Complaints Authority have currently?

Australian Financial Complaints Authority has approximately 1.2K employees as of August 2026. These team members are located across 4 continents, including Oceania, Europe and Asia.

Who are Australian Financial Complaints Authority's key employees and leadership?

As of August 2026, Australian Financial Complaints Authority's key employees include:

Chief Executive Officer And Chief Ombudsman: D. L.
Chief Technology Officer: S. D.
Chief Customer Officer: D. J.
Chief Information Officer: P. W.
Chief Adviser And Head Of Government Relations: S. R.

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Australian Financial Complaints Authority Employee Directory

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