Expanding footprint Avantive Solutions has recently expanded its physical presence with a new contact center location in Colonia Escandón, Mexico City, and ongoing expansion in Mexico, indicating a growing footprint in North America and Latin America. This suggests opportunities to upsell nearshore BPO and contact center services to regional clients seeking scale and proximity.

Customer engagement focus As a purpose-led global contact center and BPO provider specializing in customer engagement, strategic sales and digital marketing solutions, there is potential to cross-sell comprehensive CX solutions, omnichannel support, and performance-driven marketing services to existing Fortune 500 clients and mid-market companies.

Awards and leadership Recognition such as the Silver Stevie Award for Female Thought Leader of the Year and Top Sales MVP awards signal strong leadership, credibility, and a track record with high-profile clients, which can be leveraged to win new enterprise deals and expand relationships with current clients.

Digital and gamification tie‑ins Partnerships like Snowfly to integrate gamification indicate an emphasis on performance incentives and employee engagement tied to outcomes. This presents opportunities to offer gamified training, agent performance programs, and incentive-driven CX improvements to clients aiming to boost productivity and results.

Tech stack leverage With a tech stack spanning NetSuite, Microsoft Dynamics, Office 365, Teams, Cisco, and security and collaboration tools, there is potential to position Avantive as a tech-enabled partner for clients seeking integrated CRM, ERP, and scalable contact center operations with strong security posture.