BPA Quality - Contact Center Quality Solutions Employee Directory

Business Consulting and ServicesNew York, United States201-500 Employees

BPA Quality is a woman owned business that provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality monitoring, CX, QA, training, data & behavior analytics.

With more than 30 years of experience, over 100 different clients (many featured on the Fortune 500 list of Largest Companies), and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help you achieve the highest possible customer engagement and experience from customer-facing teams.

BPA Quality, located in NY, FL, and the UK,  has a unique approach to the development of Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities. The three component parts of the organization provide support in Remote Quality Monitoring and Analysis, Benchmarking, and Training. Currently, BPA monitors in 45+ different languages and incorporates Psychometrics & the Human Element to ensure your Global Customer is receiving best-in-class customer service.

Our team of expert Independent Quality Analysts remotely access your contact recording systems and analyze interactions with customers, be they via phone, email, SMS, chat, or social media. They examine each interaction in detail to gather valuable business insight and focus before delivering this directly to you, in real time, through your internal scoring system or via our BPA Quality Builder interface™.

Our reporting staff, led by our Psychometrician analyzes the data and develops robust reporting and analysis to impact the agent performance and the business as a whole.

"We listen to more customer interactions than any other company in the world."

PCI CERTIFIED | SSAE TYPE II CERTIFIED | HIPAA CERTIFIED | ISO 9001 Registered

Solutions we offer:

Contact Center Quality Monitoring Outsourcing
Agent & Leader Training & Coaching
Speech Analytics Driven Quality
Proactive Business Intelligence

Find BPA Quality - Contact Center Quality Solutions employees' phone numbers or email addresses

BPA Quality - Contact Center Quality Solutions Global Highlights

North America
141

United States Of America
138
Canada
3

Europe
23

United Kingdom Of Great Britain And Northern Ireland
22
Denmark
1

Africa
1

South Africa
1

BPA Quality - Contact Center Quality Solutions's Leadership

L. R.
Chief Executive Officer
Mobile Phone
Email
J. Z.
Vice President Of Customer Success
Mobile Phone
Email
Y. R.
Vice President People Development
Mobile Phone
Email
G. A.
Vp Of Operations
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Email
C. C.
Vice President Strategic Partnerships
Mobile Phone
Email
D. B.
President & Owner Of Bpa Quality
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Email
L. B.
President
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A. E.
Global Head Of Quality And Training Excellence
Mobile Phone
Email

Contact profiles from BPA Quality - Contact Center Quality Solutions

Name

Title

Contact Info

Location

Last Update

M. K.
Senior Information Technology System Administrator
Mobile Phone
Email
United StatesFlorida
Mar 05, 2024
S. A.
Senior Quality Call Monitoring Analyst
Mobile Phone
Email
United StatesNew York
Aug 13, 2025
R. N.
Senior Quality Assurance Specialist
Mobile Phone
Email
United StatesTexas
May 17, 2025
B. L.
Sr. Quality Assurance Analyst
Mobile Phone
Email
United StatesNew York
Oct 16, 2024
K. D.
Co-Host And Co-Creator Of Quality Perks A Qa & Customer Success Live Event & Podcast
Mobile Phone
Email
United StatesVirginia
Jan 03, 2024
D. C.
Independent Quality Evaluator
Mobile Phone
Email
United StatesFlorida
Sep 09, 2025
K. C.
Iqe Analyst
Mobile Phone
Email
United StatesFlorida
Jul 15, 2025
H. F.
Team Trainer & Bilingual Market Research Analyst
Mobile Phone
Email
United StatesNew York
Sep 11, 2025
D. P.
Policy & Quality Assurance Associate
Mobile Phone
Email
United StatesVirginia
Oct 13, 2025
A. Z.
Service Excellence Supervisor
Mobile Phone
Email
United StatesNew York
Aug 08, 2025

Frequently Asked Questions

What is BPA Quality - Contact Center Quality Solutions known for?

BPA Quality - Contact Center Quality Solutions was founded in 1988 operates in the Business Consulting and Services industry. The company's main headquarters is located in Long Island, New York US; you can contact the main corporate office by phone at

+1-516-295-****

. Explore BPA Quality - Contact Center Quality Solutions's company overview page for more information.

What is BPA Quality - Contact Center Quality Solutions's most common email format?

BPA Quality - Contact Center Quality Solutions employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more BPA Quality - Contact Center Quality Solutions email formats with LeadIQ.

How many employees does BPA Quality - Contact Center Quality Solutions have currently?

BPA Quality - Contact Center Quality Solutions has approximately 223 employees as of October 2025. These team members are located across 3 continents, including North AmericaEuropeAfrica.

Who are BPA Quality - Contact Center Quality Solutions's key employees and leadership?

As of October 2025, BPA Quality - Contact Center Quality Solutions's key employees include:

Chief Executive Officer: L. R.
Vice President Of Customer Success: J. Z.
Vice President People Development: Y. R.
Vp Of Operations: G. A.
Vice President Strategic Partnerships: C. C.

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