British Airways Holidays

Travel ArrangementsWest Sussex, United Kingdom201-500 Employees

At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.

Customers can choose from more than 9,500 carefully selected hotels in over 600 locations across 100 countries to add to their British Airways flight. Car hire, in partnership with Avis & Budget, airport transfers and sightseeing experiences can also be booked on ba.com, or by calling our destination experts. 

First established in 1955 then rebranded as British Airways Holidays in 1991, we are a wholly owned subsidiary of IAG Loyalty, following a transfer of ownership from British Airways in April 2024. 

We operate in almost 50 markets globally and we are now the UK’s seventh largest Tour Operator in the latest ATOL data published by the Civil Aviation Authority.

We’ve gathered over 500,000 verified customer reviews, and we’re delighted that over 91% of our customers would book with us again and to have won a Trusted Service Award from Feefo for excellence in customer service throughout 2023. 

We regularly ask our colleagues how they feel about working at British Airways Holidays and we are delighted that 91% of our colleagues say that they want to work here because of our culture and work environment and 94% confirmed we have a vision for the future that's easy to understand and meaningful. 

Unfortunately, we're unable to answer any specific customer service queries here. If you need to contact someone about our service or need immediate assistance, please visit ba.com/contactus

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