Insights

AI Enablement Growth Capacity's focus on AI-powered voice automation and support automation positions the company well for clients seeking to improve customer engagement and operational efficiency through advanced technology solutions within the contact center industry.

Strategic Acquisitions Recent acquisitions of Creovai, KLaunch, Call Criteria, and Verbio Technologies demonstrate Capacity's rapid expansion into specialized areas like real-time agent assist, quality assurance, and virtual agents, creating opportunities to cross-sell integrated solutions to existing and new customers.

Market Expansion With nearly 20,000 clients worldwide and a broad suite of omnichannel support solutions, Capacity serves diverse sectors including healthcare, government, and entertainment, offering potential avenues to customize and deploy AI-driven automation for targeted industry needs.

Financial Investment The recent $92 million investment indicates strong investor confidence and financial stability, enabling Capacity to expand its product portfolio and market reach—ideal for sales strategies that emphasize innovation and growth opportunities.

Competitive Positioning Compared to similar companies with varying revenue sizes, Capacity’s comprehensive platform and recent strategic acquisitions position it as a leading provider of support automation solutions, presenting compelling opportunities to target contact centers looking to modernize and optimize their operations.

Similar companies to Call Criteria

Call Criteria Tech Stack

Call Criteria uses 8 technology products and services including Clicky, Amazon Web Services, HubSpot Content Hub, and more. Explore Call Criteria's tech stack below.

Clicky
Analytics
Amazon Web Services
Cloud Hosting
HubSpot Content Hub
Content Management System
CookieYes
Cookie Compliance
MySQL
Database
Microsoft Intune
Enterprise Mobility Management
HubSpot
Marketing Automation
reCAPTCHA
Security

Media & News

Call Criteria's Email Address Formats

Call Criteria uses at least 2 format(s):

Call Criteria Email Formats	Example	Percentage
First@callcriteria.com	John@callcriteria.com	95%
First.Last@callcriteria.com	John.Doe@callcriteria.com	5%
First.Last@capacity.com	John.Doe@capacity.com	88%
Last@capacity.com	Doe@capacity.com	8%
First@capacity.com	John@capacity.com	4%

Frequently Asked Questions

Where is Call Criteria's headquarters located?

Call Criteria's main headquarters is located at Sandy, Utah United States. The company has employees across 4 continents, including AsiaNorth AmericaAfrica.

What is Call Criteria's phone number?

You can contact Call Criteria's main corporate office by phone at

+1-801-256-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Call Criteria's official website and social media links?

Call Criteria's official website is capacity.com and has social profiles on LinkedIn.

What is Call Criteria's NAICS code?

Call Criteria's NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does Call Criteria have currently?

As of March 2026, Call Criteria has approximately 64 employees across 4 continents, including AsiaNorth AmericaAfrica. Key team members include Coo - Co-Founder: C. T.Coo - Co-Founder: C. T.Vice President Business And Channel Development: J. S.. Explore Call Criteria's employee directory with LeadIQ.

What industry does Call Criteria belong to?

Call Criteria operates in the IT Services and IT Consulting industry.

What technology does Call Criteria use?

Call Criteria's tech stack includes ClickyAmazon Web ServicesHubSpot Content HubCookieYesMySQLMicrosoft IntuneHubSpotreCAPTCHA.

What is Call Criteria's email format?

Call Criteria's email format typically follows the pattern of First@callcriteria.com. Find more Call Criteria email formats with LeadIQ.

Call Criteria

Q: What is Call Criteria's official website and social media links?

Call Criteria's official website is capacity.com. Call Criteria has social profiles on LinkedIn.

Q: How many employees does Call Criteria have currently?

Call Criteria has approximately 64 employees.

Q: What technology does Call Criteria use?

Call Criteria's tech stack includes Twemoji, Twitter, Hotjar, Google Drive, Office 365.

IT Services and IT ConsultingUtah, United States51-200 Employees

Call Criteria is now Capacity Voice, which reduces call volumes, improves customer experiences, and boosts revenue with AI-powered voice automation. Our quality assurance, compliance monitoring, and agent performance optimization help businesses deliver exceptional experiences that convert.

As part of Capacity, an omnichannel support automation platform, Capacity Voice helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI.

We offer solutions for omnichannel intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide in one single platform. 

Today, Capacity automates internal and external support over chat, SMS, voice, web, email, helpdesks, and more. Learn more at capacity.com.

Learn more at capacity.com.