What departments does Capacity have?

Capacity has employees across 18 departments including Engineering, Finance, Operations, Business Development, Information Security.

What is the largest department at Capacity?

The largest department at Capacity is Engineering with 7 employees.

Where are Capacity employees located globally?

Capacity has employees across 5 continents and 15 countries including South Africa, India, Jordan, Oman, Philippines.

How has Capacity's team size changed over time?

Capacity's team has grown from approximately 132 to 181 employees based on available data.

Capacity Employee Directory

Q: Who are Capacity's key employees and leadership?

Capacity's key employees include: Senior Executive Assistant To Founder & Ceo: J. B., Chief Executive Officer, Refactory A Capacity Company: J. R., Chief Financial Officer & Head Of Corporate Development: M. A., Chief Revenue Officer: K. V., Chief Operating Officer: T. Y..

Software DevelopmentMissouri, United States501-1000 Employees

As support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand.

Capacity is an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI—so your team can do their best work. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide. 

Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from the acquisitions of Call Criteria, Cereproc, Creovai, Denim Social, Envision, KLaunch, Linc, Lucy, LumenVox, SmartAction, Textel, Verbio and YouCanBookMe.

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.

To learn more about Capacity or to request a demo, visit capacity.com.

Find Capacity employees' phone numbers or email addresses

Capacity Global Highlights

North America
206

United States Of America
205
Honduras
1

Europe
45

United Kingdom Of Great Britain And Northern Ireland
34
Spain
8
Belarus
1
Armenia
1
France
1

Africa
44

South Africa
44

Asia
22

India
16
Philippines
3
Jordan
1
Oman
1
Iraq
1

South America
7

Brazil
4
Argentina
3

Capacity's Leadership

J. R.
Chief Executive Officer, Refactory A Capacity Company
Mobile Phone
Email
M. A.
Chief Financial Officer & Head Of Corporate Development
Mobile Phone
Email
K. V.
Chief Revenue Officer
Mobile Phone
Email
T. Y.
Chief Operating Officer
Mobile Phone
Email
J. D.
Chief Business Development Officer
Mobile Phone
Email
M. A.
Chief Financial Officer & Head Of Corporate Development
Mobile Phone
Email
K. S.
Vp Of Engineering
Mobile Phone
Email
Y. O.
Vice President Of Professional Services
Mobile Phone
Email

Capacity Employee Metrics

100%

50%

0%

2026

2025

Engineering
Customer Success
Marketing
Sales
Operations
Other
Product Management
Business
Program & Project Management

Contact profiles from Capacity

Name

Title

Contact Info

Location

Last Update

J. B.
Senior Executive Assistant To Founder & Ceo
Mobile Phone
Email
United StatesMissouri
Apr 06, 2026
D. K.
Founder And Ceo
Mobile Phone
Email
United StatesMissouri
Apr 29, 2026
M. A.
Chief Financial Officer & Head Of Corporate Development
Mobile Phone
Email
United StatesMissouri
Apr 15, 2026
K. V.
Chief Revenue Officer
Mobile Phone
Email
United StatesNew Jersey
Apr 27, 2026
M. C.
Founder And Investor
Mobile Phone
Email
United StatesFlorida
Mar 25, 2026
T. Y.
Chief Operating Officer
Mobile Phone
Email
United StatesMissouri
Apr 21, 2026
J. D.
Chief Business Development Officer
Mobile Phone
Email
United StatesMissouri
Apr 20, 2026
C. S.
Co-Founder & Investor
Mobile Phone
Email
United StatesMissouri
Apr 29, 2026
P. C.
Ciso
Mobile Phone
Email
United KingdomEngland
Apr 14, 2026
F. M.
Co-Founder And Senior Consultant
Mobile Phone
Email
United KingdomEngland
Jan 29, 2026

Frequently Asked Questions

What is Capacity known for?

Capacity was founded in 2017 operates in the Software Development industry. The company's main headquarters is located in 6665 Delmar Boulevard Suite 3000 University City, Missouri 63130 United States; you can contact the main corporate office by phone at

+1-314-502-****

. Explore Capacity's company overview page for more information.

What is Capacity's most common email format?

Capacity employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more Capacity email formats with LeadIQ.

How many employees does Capacity have currently?

Capacity has approximately 643 employees as of April 2026. These team members are located across 5 continents, including North AmericaEuropeAfrica.

Who are Capacity's key employees and leadership?

As of April 2026, Capacity's key employees include:

Chief Executive Officer, Refactory A Capacity Company: J. R.
Chief Financial Officer & Head Of Corporate Development: M. A.
Chief Revenue Officer: K. V.
Chief Operating Officer: T. Y.
Chief Business Development Officer: J. D.

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