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Acquisition Strategy Capacity has been actively acquiring companies like LumenVox GmbH, Denim Social, and Textel CX Inc. This presents a prime opportunity for cross-selling and upselling its support automation platform to the newly acquired customer bases.

Partnership Opportunities Capacity's partnership with Total Expert Inc. and collaboration with Hanover Research Group signifies a willingness to collaborate. Identifying synergistic partners in the SaaS industry could lead to mutually beneficial sales opportunities.

Industry Expansion The launch of a support automation platform specifically targeting SaaS companies in August 2022 indicates a strategic move towards expanding into new industry verticals. Targeting other niche sectors could open up avenues for tailored sales pitches.

Market Recognition Receiving $38M in Series C financing on January 1, 2022, highlights investor confidence in Capacity's growth potential. Leveraging this market validation in sales conversations can instill trust and credibility with prospects.

Competitive Differentiation Amidst competitors like Zendesk and Intercom, Capacity stands out with its AI-powered support automation platform. Positioning itself as a cutting-edge solution in a crowded market can be a key selling point to tech-savvy prospects.

Similar companies to Capacity

Capacity Tech Stack

Capacity uses 8 technology products and services including Clicky, GitHub, Zendesk, and more. Explore Capacity's tech stack below.

Clicky
Analytics
GitHub
Communication And Collaboration
Zendesk
Documentation Tools
Twilio
IT Infrastructure
Modernizr
Javascript Libraries
TensorFlow
Machine Learning
Java
Programming Languages
C++
Programming Languages

Media & News

Capacity's Email Address Formats

Capacity uses at least 1 format(s):

Capacity Email Formats	Example	Percentage
First.Last@capacity.com	John.Doe@capacity.com	48%
First@capacity.com	John@capacity.com	2%
Last@capacity.com	Doe@capacity.com	2%
First.Last@capacity.com	John.Doe@capacity.com	48%

Frequently Asked Questions

Where is Capacity's headquarters located?

Capacity's main headquarters is located at 6665 Delmar Blvd Ste 3000 University City, Missouri 63130 US. The company has employees across 4 continents, including North AmericaAfricaAsia.

What is Capacity's phone number?

You can contact Capacity's main corporate office by phone at

+1-314-502-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Capacity's stock symbol?

Capacity is a publicly traded company; the company's stock symbol is N/A.

What is Capacity's official website and social media links?

Capacity's official website is capacity.com and has social profiles on LinkedIn.

How much revenue does Capacity generate?

As of September 2024, Capacity's annual revenue reached $35M.

What is Capacity's NAICS code?

Capacity's NAICS code is 5112 - Software Publishers.

How many employees does Capacity have currently?

As of September 2024, Capacity has approximately 126 employees across 4 continents, including North AmericaAfricaAsia. Key team members include Chief Financial Officer & Head Of Corporate Development: M. A.Chief Revenue Officer: K. V.Chief Operating Officer: T. Y.. Explore Capacity's employee directory with LeadIQ.

What industry does Capacity belong to?

Capacity operates in the Software Development industry.

What technology does Capacity use?

Capacity's tech stack includes ClickyGitHubZendeskTwilioModernizrTensorFlowJavaC++.

What is Capacity's email format?

Capacity's email format typically follows the pattern of . Find more Capacity email formats with LeadIQ.

How much funding has Capacity raised to date?

As of September 2024, Capacity has raised $27M in funding. The last funding round occurred on Jan 19, 2022 for $27M.

When was Capacity founded?

Capacity was founded in 2017.

Capacity

Capacity

Software DevelopmentMissouri, United States51-200 Employees

Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed. 

Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 1,900 companies to help automate their support. 

Today, Capacity offers support over web, SMS, email, social, Slack, MS Teams, helpdesks, and more, powered by technology and talent from Denim Social, LumenVox, and Textel.

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.

To learn more about Capacity or to request a demo, visit capacity.com.

Company Overview

Headquarters: 6665 Delmar Blvd Ste 3000 University City, Missouri 63130 US
Phone number: ✕
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+1-314-502-****
Website: capacity.com
Stock Symbol: N/A
NAICS Code: 5112 - Software Publishers
Founded: 2017
Employees: 51-200

Media & News

Funding & Financials

$27M
Capacity has raised a total of $27M of funding over 5 rounds. Their latest funding round was raised on Jan 19, 2022 in the amount of $27M.
$10M$50M
Capacity's revenue is in the range of $10M$50M

Funding & Financials

$27M
Capacity has raised a total of $27M of funding over 5 rounds. Their latest funding round was raised on Jan 19, 2022 in the amount of $27M.
$10M$50M
Capacity's revenue is in the range of $10M$50M

Company Leadership

M. A.
Chief Financial Officer & Head Of Corporate Development
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K. V.
Chief Revenue Officer
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T. Y.
Chief Operating Officer
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J. D.
Chief Business Development Officer
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N. Q.
Chief Operations Officer
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Employee Directory

J. D.
Chief Business Development Officer
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N. Q.
Chief Operations Officer
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M. A.
Chief Financial Officer & Head Of Corporate Development
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M. B.
Vice President, Demand Generation
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S. S.
Svp, Customer Success
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