Captivate Connect Employee Directory
TelecommunicationsWestern Australia, Australia11-50 Employees
Captivate Connect operates in the telecommunications sector with a focus on the experience of callers while they are on hold. The company develops innovative solutions to replace conventional on-hold messaging and static music, aiming to make waiting feel more engaging for customers and more efficient for businesses. It is based in Burswood, Western Australia. Its offerings are aimed at organizations that manage customer calls and waiting times, seeking to improve the experience for callers and enable better service outcomes for the business. In February 2024, Captivate Connect announced a new solution intended to streamline the customer onboarding process and accelerate payment timelines, reflecting product expansion beyond on-hold messaging. The company previously announced an integration with a major contact center platform in 2022 to automate changes to the audio heard by waiting callers, illustrating interoperability with larger systems.
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