Client Retention CBCS proudly maintains a 99% client retention rate over the past decade, signaling strong customer satisfaction and potential for upsell opportunities among existing clients across related lines of coverage and services.

Claims Management Focus As a national independent Third-Party Claims Administrator specializing in workers' compensation and property/casualty claims for large deductibles, self-insured programs, and captives, CBCS presents opportunities to expand services to risk retention groups, program managers, and captive clients seeking streamlined, ROI-driven claims solutions.

Industry Expertise CBCS serves sectors including transportation, manufacturing, construction, staffing, hospitality, and food/agriculture. Sales conversations can be tailored to address sector-specific claims challenges and regulatory concerns, positioning CBCS as a specialized partner for these industries.

Digital Footprint With an evolving risk management information system (RMIS) and a tech stack featuring modern web technologies, CBCS emphasizes data-driven claim outcomes. This creates cross-sell potential for advanced analytics, reporting enhancements, and integrated risk management tools for clients seeking transparency and cost control.

Growth Readiness Financially sizable scale indicated by revenue in the mid to high hundreds of millions and a broad national footprint suggests readiness to engage with national accounts, larger self-insured programs, and multi-site enterprises seeking a consistent TPA partner with proven ROI and service quality.