Strategic positioning Thirdera (formerly Cerna) is a global pure-play ServiceNow consultancy with strong expertise across the Now Platform, offering tailored digital transformation, automation, and workflow optimization for enterprises looking to maximize their ServiceNow investments.

Elite partnership As a trusted Elite ServiceNow partner with high customer satisfaction (CSAT 4.8/5) and a 90% repeat customer rate, the company presents a compelling value proposition for expanding existing deployments and migrating to advanced ServiceNow capabilities.

Growth and recognition Recent wins and accolades, including global partner of the year recognitions and strategic country expansions (New Zealand leadership), indicate momentum that can be leveraged to cross-sell managed services, integration, and specialist workloads.

Technology and tooling A diverse tech stack aligned with ServiceNow enablement (including SIEM and automation tooling like IBM QRadar SOAR) suggests opportunities to offer security, threat detection, and automated workflows integrated with ServiceNow for risk and operations teams.

Market expansion Smaller headcount combined with notable revenue positioning (mid seven-figure range) implies a scalable, partner-led delivery model ideal for targeted enterprise engagements, government, and mid-market accounts seeking rapid ServiceNow value realization.