What departments does CFI Group have?

CFI Group has employees across 12 departments including Engineering, Business Development, Business, Program & Project Management, Quality Assurance.

What is the largest department at CFI Group?

The largest department at CFI Group is Information Technology with 4 employees.

Where are CFI Group employees located globally?

CFI Group has employees across 6 continents and 21 countries including Kenya, Mozambique, India, Philippines, Israel.

How has CFI Group's team size changed over time?

CFI Group's team has decreased from approximately 66 to 58 employees based on available data.

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CFI Group Employee Directory

Business Consulting and ServicesMichigan, United States51-200 Employees

CFI Group is a midsize business consulting and services firm headquartered in Ann Arbor, Michigan, founded in 1988. It specializes in measuring customer experience and turning those insights into actionable business guidance for organizations. The firm helped establish the American Customer Satisfaction Index and maintains the exclusive U.S. license to apply its customized methodology in both private and public sectors, supported by researchers and its proprietary approach. With a global network of offices, CFI Group serves clients seeking to quantify and improve customer experience across industries. In 2026, the company announced expansion of its operations to Colombia and appointed Simon Knudson as country manager to lead the new office.

CFI Group Global Highlights

North America
107

United States Of America
107

Europe
27

Italy
9
Sweden
9
France
4
Spain
2
United Kingdom Of Great Britain And Northern Ireland
2
Germany
1

Asia
19

India
7
China
6
Philippines
2
Israel
1
Thailand
1
Pakistan
1
Afghanistan
1

Africa
2

Kenya
1
Mozambique
1

South America
2

Brazil
1
Ecuador
1

CFI Group's Leadership

M. B.
Chief Executive Officer
Mobile Phone
Email
W. W.
Chief Technology Officer
Mobile Phone
Email
C. T. R.
Vice President Business Development Federal Government Practice
Mobile Phone
Email
G. R.
Partner
Mobile Phone
Email
N. H.
Partner
Mobile Phone
Email
L. R.
Owner
Mobile Phone
Email
N. O.
Managing Director
Mobile Phone
Email
K. F.
Chairman
Mobile Phone
Email

CFI Group Employee Metrics

100%

50%

2026

2025

Consultant
Information Technology
Analytics
Business Development
Community & Social Services
Other
Sales

Contact profiles from CFI Group

Name

Title

Contact

Location

Last Update

C. N.
Qualitative Research Analyst
Mobile Phone
Email
Spain, Madrid
Sep 06, 2026
S. S.
Cs Exective
Mobile Phone
Email
Pakistan, Khyber Pakhtunkhwa
Sep 12, 2026
S. M.
Consultant
Mobile Phone
Email
Sweden, Stockholm
Sep 13, 2026
S. P.
Operatore Call Centre
Mobile Phone
Email
Italy, Piedmont
Jan 01, 2026
M. N.
Tecnico
Mobile Phone
Email
Italy, Lombardy
Sep 30, 2026

Frequently Asked Questions

What is CFI Group known for?

CFI Group was founded in 1988 and operates in the Business Consulting and Services industry. You can contact CFI Group's main corporate office by phone at

+1-734-930-****

. Explore CFI Group's company overview page for more information.

What is CFI Group's most common email format?

CFI Group employees' email format typically follows the pattern of FLast@cfigroup.com. Trying to find reliable and up-to-date employee contact data? Find more CFI Group email formats with LeadIQ.

How many employees does CFI Group have currently?

CFI Group has approximately 121 employees as of October 2026. These team members are located across 5 continents, including North America, Europe and Asia.

Who are CFI Group's key employees and leadership?

As of October 2026, CFI Group's key employees include:

Chief Executive Officer: M. B.
Chief Technology Officer: W. W.
Vice President Business Development Federal Government Practice: C. T. R.
Partner: G. R.
Partner: N. H.

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CFI Group Employee Directory

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