Digital Transformation Coastal Credit Union recently partnered with Lumin Digital to enhance its digital banking offerings, indicating a commitment to innovative, cloud-native solutions. This focus on digital evolution presents opportunities to introduce advanced fintech integrations, mobile banking security enhancements, or member engagement platforms.

Leadership Growth The promotion of key executives like Jenee Alston to Vice President of Consumer Lending and Michelle Shelton to Chief Operations Officer demonstrates the credit union's investment in strong leadership. This can open avenues for leadership training, talent management solutions, or strategic consulting engagements.

Member Engagement Serving over 270,000 members with extensive branch hours and a top-ranked customer service record, Coastal is clearly focused on member satisfaction. Opportunities exist for personalized CRM solutions, loyalty programs, or data analytics services to deepen member relationships.

Technological Stack With a tech stack including SAML, ServiceNow, PWA, and Databricks, Coastal demonstrates an advanced approach to security, workflow automation, and data management. This positions the credit union for solutions in cybersecurity, process automation, and data analytics services that can improve operational efficiency.

Market Position & Growth Financially, Coastal boasts assets of $5 billion and revenue between $250M and $500M, aligning it with other sizeable credit unions. This scale offers opportunities for scalable financing solutions, partnership programs, and strategic investments to support further growth or digital expansion.