Mid-market focus Target mid-market, multi-location enterprises with 10 to 500 sites that require enterprise-grade connectivity and UCaaS/CCaaS solutions but may be overlooked by larger carriers. COEO’s value proposition centers on dedicated teams and 100% uptime, appealing to growth-oriented organizations needing reliable, scalable networks.

All-in-one portfolio Leverage COEO’s bundled offerings including UCaaS, CCaaS, SIP trunking, Microsoft Teams Operator Connect and Direct Routing, SD-WAN, SASE, POTS replacement, number reputation management, and bandwidth aggregation to cross-sell integrated communication and networking solutions across multiple locations.

Growth continuity Position COEO as the partner that can stay with customers through growth, new locations, and technology transitions, emphasizing the 24/7 US-based support and dedicated account/project engineering teams to reduce churn and expand contract scope.

Strong customer health Capitalize on high customer loyalty signals such as Net Revenue Retention of 108% and average renewals of three or more consecutive contracts to identify upsell opportunities in expanded site deployments, feature-rich UCaaS/CCaaS, and advanced SD-WAN/SASE needs.

Strategic partnerships Explore co-sell and alliance opportunities around COEO’s ecosystem with Versa Networks, Ribbon Communications, Intermedia, and Microsoft via Operator Connect, to package joint solutions for multi-site clients, expanding addressable market and competitive differentiation.