Growth potential Columbus Water Works operates in the mid-sized utility sector with estimated revenue between 100M and 250M and 51-200 employees, indicating a stable but scalable organization with appetite for efficiency, customer experience, and infrastructure upgrades that present cross sell opportunities for technology upgrades, digital workflow optimization, and advanced analytics solutions.

Digital modernization The tech stack includes Microsoft 365, SharePoint, SQL Server, Power Automate, GitHub, and Piwik PRO, signaling readiness for further digital projects such as data integration, process automation, IoT/leak detection analytics, and secure collaboration tools to improve operations and reporting.

Security and resilience Recent breach disclosure alongside ongoing system-wide flow testing and master planning suggests a strong emphasis on cybersecurity, incident response, and resilient infrastructure, creating opportunities to offer security assessments, monitoring solutions, and risk management services tailored to critical utility networks.

Strategic partnerships Past collaborations with Barge Design Solutions and public-private engagement in master planning and leak detection programs indicate openness to consulting, engineering, and program management partners for ongoing capital projects and large-scale infrastructure initiatives.

Community programs Involvement in low-income assistance programs and service to a large regional population highlights opportunities to support customer experience platforms, enrollment systems, and digital outreach tools that improve equity, billing support, and community engagement while aligning with funding and grant opportunities.