Digital Transformation Focus Conduent heavily invests in digital business solutions leveraging advanced technologies such as cloud computing, artificial intelligence, machine learning, automation, and analytics. This commitment offers opportunities to propose tailored digital transformation services to clients seeking to optimize operations and enhance customer experiences.

Expanding Payment Solutions Recent launches like Italy's first integrated transit EMV contactless payment system showcase Conduent's capability in innovative payment infrastructure. There is potential to cross-sell these integrated transit and payment solutions to transportation agencies and municipalities globally, capitalizing on their growing mobility modernization needs.

Customer Engagement Expansion Partnerships like the integration of SBT’s mobile messaging platform into Conduent’s Loan Manager highlight opportunities to offer mobile-first, compliant communication solutions across financial services and government sectors, enhancing borrower and constituent engagement and operational efficiency.

Revenue Challenges and Upsell Opportunities Despite some recent revenue contraction and financial headwinds, Conduent's diversified portfolio across government, healthcare, and transportation sectors presents avenues for upselling new solutions that can help stabilize revenue streams and improve profitability, especially in high-growth segments like healthcare.

Client Diversification Need With ongoing revenue challenges and a focus on replacing major client losses, there is an opportunity to target new government agencies and commercial clients with comprehensive digital and automation services, helping Conduent diversify its client base and reduce dependency on limited revenue sources.