Specialized Contact Center Solutions Cothern Computer Systems offers extensive expertise in contact center technology, including IVR, omnichannel communications (email, web chat, video, SMS, fax), and workforce management. This positions the company as a potential partner for organizations seeking to upgrade or expand their contact center capabilities with integrated, flexible solutions.

Focus on System Modernization With over 20 years of experience in system migrations and application conversions, especially to IBM platforms, CCS is well-suited for clients needing non-disruptive, cost-effective technology upgrades, making it a strong candidate for companies planning infrastructure modernization.

Comprehensive Support Offerings CCS provides a wide range of custom support and managed services, including architectural design, hardware, project management, and turn-key implementations across on-premise, hosted, or hybrid environments. This makes them an ideal partner for organizations looking for end-to-end contact center deployment and support solutions.

Industry and Technology Versatility Serving various industries and supporting multiple telecommunication platforms such as Avaya, Cisco, and Asterisk, CCS can cater to diverse client needs and facilitate deployment across different existing technology stacks, expanding potential sales opportunities into multiple market segments.

Growing Market and Revenue With revenues estimated between $10 million and $25 million and a focus on innovative telecommunication and eBusiness technologies, CCS is positioned for expansion within digital transformation initiatives, providing opportunities to engage growing mid-sized organizations seeking reliable contact center and system conversion services.