Customer Experience Labs Employee Directory
Consumer ServicesWashington, United States0-1 Employees
Customer Experience Labs is a consumer services company based in Seattle, Washington. It specializes in helping large, enterprise-level clients improve the online experience of their products—such as websites, apps, and services—through a range of usability and user experience research services, including testing (both online and in person), eye tracking, UX consulting, online focus groups, and other hybrid methods. The firm focuses on planning and research strategy to maximize the ROI of UX initiatives, aiming to make interfaces more enjoyable and easier to use while supporting measurable business outcomes. The company’s target market comprises Fortune 100 organizations seeking to enhance digital experiences, with services designed to identify usability issues and provide actionable guidance for product teams.