Customer Imperative (acquired by Higher Logic) Employee Directory
IT Services and IT ConsultingSouth Carolina, United States11-50 Employees
Customer Imperative is an IT services and consulting firm that focuses on helping organizations scale revenue through customer success programs, processes, and technology. With an emphasis on B2B software-as-a-service, the company supports CEOs, CROs, COOs, and customer success leaders to improve revenue growth, customer retention, and overall lifecycle management, delivering tangible improvements for its clients. Based in Mount Pleasant, South Carolina, the firm operates as a small-to-mid-sized provider and has positioned itself as a Gainsight-certified partner for consulting, implementation, and managed services. The business serves a range of clients from rapidly growing software and services companies to larger organizations undergoing acquisitions or organizational realignments, offering tailored engagements as well as pre-packaged customer success offerings. A notable recent development is the company’s acquisition by Higher Logic, reflecting its integration into a broader IT services ecosystem.