Customer Imperative (acquired by Higher Logic) Employee Directory

IT Services and IT ConsultingSouth Carolina, United States11-50 Employees

Customer Imperative helps companies scale revenue by deploying customer success teams, processes and technology. With a deep focus on B2B SaaS, Customer Imperative serves CEOs, CROs, COOs and Customer Success leaders to help grow revenue faster while improving the customer experience. Companies that partner with us see immediate returns in revenue growth, customer retention and customer lifecycle management. We are a Gainsight certified partner for consulting, implementation and managed services. 

Here are some of the results we’ve driven over the last 18 months:

- Developed a Customer Success program to increase retention and renewal rates at a $25MM company 
- Reorganized sales and customer success functions to increase customer upsell revenues at a $60MM company
- Built customer segmentation and expansion campaign for a $150MM payments company 
- Defined client services and success organization for a rapidly growing $15MM software and services company 
- Created a customer success playbook to drive platform adoption for a $25MM software company 
- Developed the job specification for and supported the hiring of an SVP, Customer Success role for a $15MM software company
- Supported acquisition due-diligence process for a $1B private equity fund 

We tailor our services to fit the needs of each client but also offer pre-packaged customer success engagements.

Drop us a line to learn more: 
letschat@customerimperative.com
(843) 790-5224

Find Customer Imperative (acquired by Higher Logic) employees' phone numbers or email addresses

Customer Imperative (acquired by Higher Logic) Global Highlights

Asia
1

India
1

North America
1

United States Of America
1

Customer Imperative (acquired by Higher Logic)'s Leadership

J. B.
Managing Partner
Mobile Phone
Email
C. L.
Owner
Mobile Phone
Email

Contact profiles from Customer Imperative (acquired by Higher Logic)

Name

Title

Contact Info

Location

Last Update

J. B.
Managing Partner
Mobile Phone
Email
UNITED STATES
Oct 23, 2024
C. L.
Owner
Mobile Phone
Email
IndiaDelhi
Oct 26, 2025

Frequently Asked Questions

What is Customer Imperative (acquired by Higher Logic) known for?

Customer Imperative (acquired by Higher Logic) was founded in 2017 operates in the IT Services and IT Consulting industry. The company's main headquarters is located in Charleston, South Carolina 29466 US; you can contact the main corporate office by phone at

+1-843-790-****

. Explore Customer Imperative (acquired by Higher Logic)'s company overview page for more information.

What is Customer Imperative (acquired by Higher Logic)'s most common email format?

Customer Imperative (acquired by Higher Logic) employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more Customer Imperative (acquired by Higher Logic) email formats with LeadIQ.

How many employees does Customer Imperative (acquired by Higher Logic) have currently?

Customer Imperative (acquired by Higher Logic) has approximately 11 employees as of October 2025. These team members are located across 2 continents, including AsiaNorth America.

Who are Customer Imperative (acquired by Higher Logic)'s key employees and leadership?

As of October 2025, Customer Imperative (acquired by Higher Logic)'s key employees include:

Managing Partner: J. B.
Owner: C. L.

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