AI-powered support CyberCare combines human agents with in-house AI automation including chat bots and email bots, presenting a compelling cross-sell opportunity to IT services clients seeking scalable, intelligent customer support solutions.

Global reach Handling over 4 million cases annually across 170+ countries signals strong multinational delivery capabilities that can attract enterprise clients with global support needs and multi-language requirements.

Tech ecosystem Tech stack featuring Zendesk, OpenAI, Jira, GitLab and other tools indicates readiness for enterprise-grade support operations, enabling upsell to clients already using compatible platforms or migrating to AI-enabled workflows.

Expansion potential Past growth plans to reach 500 employees and multiple regional hubs in Lithuania, Ukraine and the Philippines suggest opportunities to scale services for growing tech brands and nearshore/onsite collaboration models.

Strategic customers Serving notable tech brands like NordVPN and Surfshark presents a foothold in the cybersecurity and digital services space, offering cross-sell into similar SaaS and security-focused entities seeking enhanced customer care and automation.