What departments does DialAmerica have?

DialAmerica has employees across 10 departments including Business, Finance, Information Security, Sales, Marketing.

What is the largest department at DialAmerica?

The largest department at DialAmerica is Operations with 9 employees.

Where are DialAmerica employees located globally?

DialAmerica has employees across 3 continents and 4 countries including India, Pakistan, United States Of America, New Zealand.

How has DialAmerica's team size changed over time?

DialAmerica's team has decreased from approximately 2.5K to 784 employees based on available data.

DialAmerica Employee Directory

Outsourcing and Offshoring ConsultingNew Jersey, United States1001-5000 Employees

Aucera, formerly DialAmerica, operates as one of the largest privately held contact center providers with a global footprint that includes nearshore and offshore locations. Across these sites, the company handles more than 100 million customer experiences annually. Its workforce supports a broad range of Fortune 500 consumer brands, delivering Customer Experience Management services and technology-enabled solutions across channels such as phone, email, chat, and social media. Based in Mahwah, New Jersey, the organization coordinates operations that serve clients on a worldwide scale. 

The company sits in the outsourcing and offshoring consulting industry, emphasizing customer experience management and related BPO capabilities. Recent developments include a strategic partnership with TouchPoint One in 2024 and multiple Stevie Awards for Sales and Customer Service in 2025, signaling external recognition for service innovation.

DialAmerica Global Highlights

North America
1.3K

United States Of America
1.3K

Asia
2

India
1
Pakistan
1

Oceania
1

New Zealand
1

DialAmerica's Leadership

M. B.
Chief Information Officer - Senior Vice President
Mobile Phone
Email
L. L.
Chief Client Officer
Mobile Phone
Email
C. S.
Chief Technology Officer Chief Financial Officer
Mobile Phone
Email
G. L.
Chief Information Security Officer
Mobile Phone
Email
D. A.
Vp Telecommunications And Fulfillment
Mobile Phone
Email
B. K.
Vice President Controller
Mobile Phone
Email
N. T.
Vice President Sales Director
Mobile Phone
Email
C. P.
President
Mobile Phone
Email

DialAmerica Employee Metrics

100%

50%

0%

2026

2025

Customer Success
Sales
Marketing
Operations
Human Resources
Other
Analytics
Support
Program & Project Management
Finance
Community & Social Services

Contact profiles from DialAmerica

Name

Title

Contact Info

Location

Last Update

D. S.
Head Management
Mobile Phone
Email
Jan 31, 2024
M. C.
Executive Vice President
Mobile Phone
Email
United StatesNew Jersey
Mar 24, 2025
M. N.
Vice President
Mobile Phone
Email
Oct 23, 2024
N. T.
Vice President Sales Director
Mobile Phone
Email
Jun 25, 2025
R. J.
Senior Vice President Sales Marketing
Mobile Phone
Email
Jan 19, 2023
R. P.
Vice President
Mobile Phone
Email
Oct 21, 2024
R. R.
Vice President
Mobile Phone
Email
Oct 17, 2024
C. T.
Director Of Contact Center Operations
Mobile Phone
Email
United StatesFlorida
Jun 22, 2026
A. B.
Director Of Contact Center Operations
Mobile Phone
Email
United StatesFlorida
Jun 01, 2026
R. J.
Director Of Contact Center Operations
Mobile Phone
Email
United StatesArkansas
Jun 08, 2026

Frequently Asked Questions

What is DialAmerica known for?

DialAmerica was founded in 1957 operates in the Outsourcing and Offshoring Consulting industry. The company's main headquarters is located in 960 Macarthur Boulevard Mahwah, New Jersey 07430 United States. Explore DialAmerica's company overview page for more information.

What is DialAmerica's most common email format?

DialAmerica employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more DialAmerica email formats with LeadIQ.

How many employees does DialAmerica have currently?

DialAmerica has approximately 1.7K employees as of June 2026. These team members are located across 3 continents, including North AmericaAsiaOceania.

Who are DialAmerica's key employees and leadership?

As of June 2026, DialAmerica's key employees include:

Chief Information Officer - Senior Vice President: M. B.
Chief Client Officer: L. L.
Chief Technology Officer Chief Financial Officer: C. S.
Chief Information Security Officer: G. L.
Vp Telecommunications And Fulfillment: D. A.

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DialAmerica Employee Directory

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