Growing Global Presence Aucera operates as one of the largest privately held contact center providers worldwide, with a broad mix of nearshore and offshore locations, supporting Fortune 500 brands. This extensive footprint indicates strong scalability and diverse geographic reach, making it a valuable partner for clients seeking global customer engagement solutions.

Industry Recognition Receiving five Stevie Awards for sales and customer service in 2025 highlights Aucera's leadership in customer experience, service innovation, and BPO excellence. This recognition can serve as a differentiator when engaging prospective clients looking for proven expertise and award-winning service providers.

Recent Strategic Acquisition The acquisition by ResultsCX signals a strategic expansion move, positioning Aucera for increased market penetration and offering growth opportunities for partners interested in aligned service portfolios and enhanced capabilities.

Technology-Driven Services Utilizing advanced tech stacks, including Salesforce Marketing Cloud and Cloudflare Bot Management, indicates Aucera’s focus on integrating innovative solutions to improve customer experience. Collaborating with clients seeking digital and multichannel support could result in tailored tech-enabled service offerings.

Financial Scale and Potential With revenue estimates between $250 million and $500 million, Aucera represents a sizable contact center provider with significant growth potential. Engaging with such a company offers opportunities to expand service portfolios, leverage technological innovations, and access their substantial client base for sales expansion.