Global CX scale Aucera operates as a large privately held contact center with a global footprint across nearshore and offshore locations, delivering over 100 million experiences annually. This suggests opportunities to benchmark and scale contact center operations for Fortune 500 clients seeking expansive reach and cross-border support.

Awarded credibility Recent Stevie Awards recognition and a major acquisition by ResultsCX signal strengthened market validation and growing capabilities. Use this to position Aucera as a leader in CX innovation and BPO excellence when engaging enterprise buyers.

Technology stack Utilizes a modern tech stack including Microsoft 365 and web/mobile front-end tools, indicating potential for integrated digital channels and collaboration enhancements. Opportunities exist to upsell advanced CX tech, automation, and analytics services.

Partnership potential Strategic partnerships have included collaborations like TouchPoint One, suggesting openness to alliance-driven transformations. Explore co-sell or channel partnerships with technology vendors and system integrators to expand market reach.

Financial scale Reported revenue in the mid-billions for similar peers places Aucera in a substantial growth category within the BPO space. Target enterprise clients with high-volume contact center demand and complex CX programs to align with their scale and service capabilities.