Global Contact Network Aucera operates a large-scale contact center with a global footprint, supporting Fortune 500 brands across nearshore and offshore locations. This extensive reach provides opportunities to offer tailored outsourcing solutions to multinational corporations seeking to optimize their customer experience channels.

Industry Recognition Having received five Stevie Awards for sales and customer service, Aucera demonstrates industry-leading expertise in service innovation and BPO excellence, making it a valuable partner for organizations looking to enhance their customer engagement and improve service quality.

Recent Market Expansion Aucera is now part of ResultsCX following an acquisition, indicating a strategic move toward global expansion. This scenario presents opportunities to introduce complementary solutions that support growth initiatives and technological advancements within the merged entity.

Recognition and Leadership As one of the largest privately held contact center providers with substantial revenue figures and a sizable employee base, Aucera is positioned as a significant player in the outsourcing industry, opening doors for enterprise-level service partnerships and technological integrations.

Technology Stack & Digital Presence Aucera employs a diverse array of modern tools including Salesforce Marketing Cloud, Google Fonts, and Cloudflare Bot Management, indicating a commitment to innovative technology adoption. This technological sophistication creates opportunities to offer advanced automation, analytics, and security solutions to enhance their service offerings.