Insights

Tech Driven Insurance Digicall delivers end to end BPM and BPO enhanced by value multipliers to improve incident management and customer experience for insurers. Partnerships with Fixzy and Sensor Networks demonstrate the capacity to deploy technology led service enhancements, enabling modern claims handling, fraud monitoring, and connected home integrations for carrier clients.

Growth Partnerships Recent collaborations with Fixzy, Sensor Networks and Standard Insurance Company show Digicall's ability to co create scalable solutions with clients and ecosystem partners, presenting opportunities to cross sell to insurers and technology vendors and to extend services into fraud contact centers.

Global Expansion With a global footprint including operations in Australia through Digicall Assist and multi industry experience, Digicall can support multinational insurers seeking nearshore execution, language capabilities and compliant BPM BPO to reduce cost to serve while maintaining quality.

Fraud and Compliance An acquired ethics and fraud contact center capability positions Digicall to address regulatory risk and fraud prevention for financial services and insurance clients, offering hotlines investigations and compliant incident handling at scale.

Automation Enablement Leveraging best in class technologies and automated systems, Digicall emphasizes automation and data driven insights in its value multipliers, providing a strong fit for insurers looking to digitize high volume processes with RPA analytics and AI driven customer journeys.

Digicall Group Tech Stack

Digicall Group uses 8 technology products and services including Facebook Pixel, Gravatar, Veeam, and more. Explore Digicall Group's tech stack below.

  • Facebook Pixel
    Analytics
  • Gravatar
    Audio, Video, Graphics
  • Veeam
    Backup And Recovery
  • Cloudflare DNS
    Domain Name Services
  • Sage 300 People
    Payroll Management And Benefits Administration
  • JavaScript
    Programming Languages
  • C#
    Programming Languages
  • Zoom
    Web Conferencing

Media & News

Digicall Group's Email Address Formats

Digicall Group uses at least 2 format(s):
Digicall Group Email FormatsExamplePercentage
First.Last@digicall.co.zaJohn.Doe@digicall.co.za
94%
FirstL@digicall.co.zaJohnD@digicall.co.za
3%
First.L@digicall.co.zaJohn.D@digicall.co.za
2%
First.MiddleLast@digicall.co.zaJohn.MichaelDoe@digicall.co.za
1%

Frequently Asked Questions

Where is Digicall Group's headquarters located?

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Digicall Group's main headquarters is located at 110 Conrad Avenue Johannesburg, Gauteng 2193 South Africa. The company has employees across 6 continents, including AfricaAsiaEurope.

What is Digicall Group's official website and social media links?

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Digicall Group's official website is digicallgroup.co.za and has social profiles on LinkedIn.

What is Digicall Group's NAICS code?

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Digicall Group's NAICS code is 524 - Insurance Carriers and Related Activities.

How many employees does Digicall Group have currently?

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As of May 2026, Digicall Group has approximately 830 employees across 6 continents, including AfricaAsiaEurope. Key team members include Chief Executive Officer Digicall South Africa: S. N.Chief Executive Officer: W. D. C.Coo - Digicall South Africa Bpm: I. N.. Explore Digicall Group's employee directory with LeadIQ.

What industry does Digicall Group belong to?

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Digicall Group operates in the Insurance industry.

What technology does Digicall Group use?

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Digicall Group's tech stack includes Facebook PixelGravatarVeeamCloudflare DNSSage 300 PeopleJavaScriptC#Zoom.

What is Digicall Group's email format?

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Digicall Group's email format typically follows the pattern of First.Last@digicall.co.za. Find more Digicall Group email formats with LeadIQ.

When was Digicall Group founded?

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Digicall Group was founded in 2003.

Digicall Group

InsuranceGauteng, South Africa501-1000 Employees

Digicall Group provides outsourced operations and incident-management services to a global client base, a track record the company has maintained since 2003. It offers three core capabilities: customizable business process management to address complex, cross-industry challenges; business process outsourcing for high-frequency front- and back-office tasks as a seamless extension of client brands; and value multipliers that deliver technology-enabled insights to improve client value and customer experience. Delivery is underpinned by integrated, automated systems and a skilled workforce that support ongoing improvement across engagements.

Its client base includes the insurance sector and other industries, seeking scalable solutions to streamline processes, manage incidents, and elevate service quality. Based in Johannesburg, Gauteng, the group operates with hundreds of staff, reflecting its regional footprint. In 2022, Digicall announced a partnership with Fixzy Assist to broaden its technology-enabled service capabilities.

Section iconCompany Overview

Headquarters
110 Conrad Avenue Johannesburg, Gauteng 2193 South Africa
NAICS Code
524 - Insurance Carriers and Related Activities
Founded
2003
Employees
501-1000

Section iconFunding & Financials

  • $1B$10B

    Digicall Group's revenue is estimated to be in the range of $1B$10B

Section iconFunding & Financials

  • $1B$10B

    Digicall Group's revenue is estimated to be in the range of $1B$10B

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