Strategic Focus Leverage Digitalization@GBS as a cross-service optimization partner to expand into adjacent functions (Finance Operations, HR Operations, Corporate Real Estate, Procurement) and chambers of commerce of the Deutsche Post DHL Group, highlighting radical customer experience improvements and process automation capabilities.

Automation Stack Position the team’s breadth of technology—BPM, RPA, Smart OCR, Machine & Deep Learning, and the Microsoft Power Platform ecosystem—as a differentiator for rapid digitization projects, offering quick ROI through automation and intelligent data flow.

Cost Transformation Capitalize on readiness to support cost-reduction initiatives in the group, especially in light of recent headlines about workforce reductions, by offering scalable digital labor, governance, and analytics to maintain service levels while optimizing headcount pressures.

Data & Analytics Promote advanced analytics and visualization using Power BI and associated data platforms to empower decision making across GBS functions, aligning with internal stakeholders who demand actionable insights and performance metrics.

Partnerships & Growth Highlight the potential for collaboration with DHL’s logistics and express business units through integrated solutions (e.g., SmarTrucking-inspired AI pilots, seamless data sharing with IAG Cargo and partners) to unlock end-to-end value and expand the customer base beyond internal clients.