Ellis, Partners in Management Solutions (EPMS - A Grace Hill Company) Employee Directory

Real EstateTexas, United States51-200 Employees

Ellis, Partners in Management Solutions (EPMS – A Grace Hill Company) operates in the real estate sector, focusing on multifamily housing. The firm provides a suite of customer-experience solutions, including mystery shopping, resident surveys, and a benchmark report, to help property operators evaluate and improve sales and marketing effectiveness, resident retention, and overall loyalty. Its approach combines objective assessments of the customer journey with subjective feedback and social-media insights, grounded in established Net Promoter Score methodology and research on generational behavior to interpret buying decisions. Based in Irving, Texas, EPMS serves multifamily clients by translating the voice of the customer into actionable insights, aiming to deliver clearer day-to-day understanding of resident experience. The company has been in operation for more than three decades and is described as offering an integrated solution that goes beyond simple shopping, encompassing ongoing measurement of customer experience.

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